I bought my cage in May 2024. It is almost the middle of september and I have yet to receive my order. Over 1k spent and they can't even respond to emails.
Terrible experience that I hope doesn’t lead to contacting credit card company and BBB about. Seller marked this $297 item as shipped 4 weeks ago 8/6/2024 but never actually shipped it. Seller will not respond to emails. A simple email goes a long way. Just respond or better yet- SEND the cage I ordered.
Love the supplies that I recieved, however; i gave a poor score due to the products taking borderline 3 months to come in. My product came in damaged box just two days ago and site kept stating I received product when uses stated there was no box received yet. So too long for shipping.
I finally tried the oat groats and I have to say another popular treat for my Koda. I don’t over treat my chinchilla, but I added a few grains of the oat groats in his daily hay and he found them within minutes! My Koda is older so I’m always trying to keep him busy! Quality Cage Crafters never disappoint me
Came it little later than expected but it looks absolutely amazing!!!
I ordered two stainless steel trays for my Ferret Nation cage (bottom pan and cutout) on May 26th and it finally arrived August 10th. It is great quality and I love them, just wish I knew it was going to take almost 3 months. It wasn’t until I notified Shopify, that they were shipped. I also sent multiple emails. The only one he replied to was in the beginning about his back being injured and that he could upgrade. Wish there was better communication. So glad to finally have them though!
I love these pans for my Critter Nation cages for chinchillas. They are durable, easy to clean and I don't have to worry if the chin is eating something they shouldn't. I highly recommend them and so do my chinnies. I did have a shipping issue on this order, but I reached out to Quality Cages right away and they promptly resolved everything.
I like buying from Quality Cage Crafters. The dried chinchilla treats are always fresh! My Koda loves the dried rose hips and the Cholla wood. I put a small amount of my many dried treats into the Cholla wood!
I give their products 5 ⭐️⭐️⭐️⭐️⭐️
That said, communication is not their strong suit. I bought two sets of pans for ferret nation cages, and three chin spins. The wait was 4 months for the pans and 3 months for the chin spins. I reached out many times asking for an ETA on my purchases with no reply. Finally, I did receive one email from them letting me know they were working on my order. Aside from a couple small dents, the products are wonderful! Due to health related issues it’s my understanding that the owner has been out of the office and production has been substandard creating a wait of many months for orders. Since receiving my orders, I have reached out via email three times, asking that they combine the two accounts I mistakenly created and have yet to hear back from anyone. I believe customer care is as important as quality products. I wish the owner the best, but do wish they would up their communication skills.
Production took a while but it said it would. I was so happy with the product that I ordered a second and plan to order another one in the future.
I ordered chin spins for my Chinnie's, they really seem to like them! It took 2 days for them to get them hang of it, but they’ve got it now! The wheels themselves aren’t too loud, but my chins cages are on wheels so the force is shaking the whole cage. I’m sleeping through it all so it’s not a problem.
These are my chins favorite chews, have been for years. He is happy to have them back! They are better quality than what I have found on big retailer sites.
Our chinchilla, Dabo, loves his new wheel—and so do we!
Absolutely loved ordering from this company. They shipped really quick. I will be ordering from them again
I have 3 chinchilla cages from Quality that I’ve been using the last 16 years. They are well made and extremely well designed for chinchillas. Over the years, I have had to replace the wooden shelving because my girls love to know on wood. Quality sells replacement shelving so it’s easy to replace the chewed ones. If you’re looking for a chin cage, I strongly recommend Quality!
I added Hibiscus to my Chinchilla’s treats about a month ago. I only give him treats three times per week and I alternate between other wonderful treats from Quality Cage Crafters. This Hibiscus is definitely his favorite, when he knows it’s hibiscus he jumps on me and eats it on my shoulder ( he’s not a handle me chinchilla) lol
Wonderful product. Very durable, works perfectly. Couldn’t be happier with it! This review is two years into using it and it’s great!
All the treats are fresh and delicious for my Coda! The new hay rack is wonderful! No more wasted hay and mess I just love all the products from Quality Cage Crafters❣️
This is the only wheel I will use for my chinchillas. It’s got a wide platform for them to rub on and its diameter is big enough that it will not hurt their back. I have 8 of these. One for each of my cages.
Love the products...A++. Love the cute customer service messages and notes from them...A++. Delivery time is awful. My last 4 shipments, ALL for Honeysuckle, took FOREVER. No one would give me a reason why, just the same canned letter that they were extremely busy. Love the product, or I would go somewhere else.
Exceptionally made products and I forgot that special orders take longer to get and they were able to get the chinchilla carrier we ordered to us in time for our move. The extra time is worth the wait.
Item works fantastic for my chinchillas, but the shipping didn't occur until I asked for an update over 2 weeks after placing the order