While this review is new, the cage isn’t. Our chin has happily enjoyed the mansion for the past 6 years and will hopefully continue to enjoy it for many more!
This cage is cruel and hazardous. I was fooled into wasting far too much money on this cage and after owning it I truly cannot comprehend the hype and good reviews. It's a poor design for chinchillas and their humans. This cage has shelves/ledges that are far too narrow; not wide enough for chinchillas to lay and far too dangerous to put anything on such as hideouts or toys, so that only leaves the bottom for those, where they pee. Despite its height, it's only one floor/level, so the entire cage is a giant hazard as there's nothing in the middle, just very narrow ledges on the sides so most of the space of the "mansion" is actually a giant fall/injury risk. The small doors make everything difficult like cleaning and assembling items. The bar spacing is 1"x1" which is too large and should instead be 1/2" by 1/2" so they won't get feet caught when pushing off sides. Everything from this company is absurdly overpriced. The scatter guards, included in the deluxe bundle, bend inwards at the bottom, taking away space on the already overly narrow shelves. The chin spin is good itself but not so much on this cage as it causes the entire cage to loudly shake. I think it's also important to know that I left a less detailed, but still not positive, review here years ago and they deleted it.
I've had both so I can confidently say the Double Critter Nation is far better for many reasons including full doors, very wide shelves, and a second full floor (also better than ferret nation for chinchillas as the Critter Nation bar spacing is much better for chinchillas to not get feet caught and to climb if they want). The Double Critter Nation is safer, more affordable, easier to access, and comes with a higher stand with a storage shelf, unlike this one (only deluxe bundle comes with a lower stand and no storage shelf); just needs alteration of the plastic trays (replace or cover them) but even with doing that via fleece, metal, or wood, it's far more reasonably priced and affordable than this.
Our order was placed in April and received in May. The cage and 1 ledge were received damaged with no resolve despite many messages being sent to Josh Paulson. The responses from this company are sporadic and as of now we've been ghosted all together. There was mention of a reimbursement for the cage but in place of that I requested a credit to purchase other items. The cracked ledge which was received was never rectified. Since I have record of the photos and email history we have now filed a complaint with my financial company for resolution. This is saddening because Cage Crafters continues to post on Social Media despite ignoring emails from clients.
My little fur all is EXTREMELY happy with all the space he has in his new mansion! It is super sturdy, it was easy to assemble, and it is made well! Happy purchase and will continue to support this shop 🤍
I bought two black townhome cages for my two girls who were previously in a ferret nation cage. When I first got the cages I was really disappointed. They were not packaged well at all. Both cages litter pans had small dents in them and one of the cages was bent at the bottom so I couldn’t even slide the pan in. I had to use a rubber mallet to straighten the wire enough to slide the pan in. But the thing that annoyed me the most was the fact that the paint was scratched off in a few places. I care about aesthetics okay and the price of the painted cages is significantly more for these already expensive cages. If the door latches scratches the bars it will scratch the paint off so it comes off easy. Very annoying. But I was in a hurry and just didn’t want to deal with returning them because I had thought about buying these cages for a long time and actually getting the cages to me was a mess. They weren’t shipped the week I was told they would be by the company and one of the cages got shipped on the other side of the country before i got it. That’s just how fedex is though. I wasn’t even surprised. But anyway I finished setting up the cages and they were surprisingly very sturdy even with very heavy houses, tunnels, and a wheel in each cage. The included ledges were a nice size and helped support the structure too. After moving my girls in the cages I really appreciated being able to clean their litter pans without having to open the whole cage up. However I did have a hard time getting the pan back in after sliding it all the way out to clean. There’s some latch thingies that hold the sides together and they get in the wall. My girls are always eager for playtime but sometimes I’m not up for it so now I can do what I need to do without worrying about them jumping out. Also the cages being on the floor isn’t a problem since you don’t have to stick your whole body in the cage to clean it. That’s why the top of the cage being able to open is also really nice. And since it’s on the floor it’s easier for my girls to jump out when it is playtime. So I really like the cages now but still mad about the paint. I hope this was actually helpful and made sense considering it’s early and I have ADD. Oh and setting up the cages wasn’t difficult. They’re folded up and you just unfold them kinda like a dog crate
I got this cage for my chinchillas, my only concern is that they could fall from the very top to the bottom and get hurt, but I’m going to get the separation attachment so I don’t have to worry about that!
The wheel is nice but it’s not that silent. I can definitely hear it throughout the night
Sides of cage are reinforced with zip ties. Which isn’t really sufficient in my opinion. I was missing a part to secure the feeder it came with, it took over a month just to be shipped out to me as well. Instructions were not very clear and only helped a little bit with certain parts of building the cage. Overall I don’t think the price is THAT worth it. It is a nice cage, and I understand the price is mostly the labor that went into making it. However I think they’re kind of milking you for your money when in the end they could’ve either made it cheaper, or just did a better job on the details.
Cage is awesome! The only concerns I have with the manufacturer are the instructions as well as the metal guards assembly needs to have detailed instructions this issue places customers in a tizzy
I absolutely love the cage and so does our chinchilla Limón. He loves the wheel! I would definitely recommend the chinchilla mansion. It’s crafted and packaged thoughtfully. Thank You so much Quality Cage Crafter. I will definitely continue purchasing from you ❤️