TL;DR
The good: The cage is great and well worth the money for anybody interested. Try it out -- you'll love it! It's solid and roomy. We have no regrets. (Plus, our chins seem to love being able to climb the walls!)
The less-than-awesome:
* The cage took nearly 3 months to fulfill
* Communication was sparse during these 3 months (and was largely driven by me reaching out)
* Some of the metal parts and the metal sheets were banged up and bent out of shape (though overall usability of the cage appers to be ok)
* Part of our order (accessories, shelves, treats) still has yet to arrive
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The longer version:
I'll preface this by saying that I truly hope these less-awesome parts of this experience are due COVID-19-related stresses.
We happened to order our cage right before the whole COVID-19 lockdowns started to swing into full gear, so I understand that many things got hit hard with delays. With that being said, however, we had some less-than-stellar communication about the whole situation. I found myself having to reach out in order to get any status update for my order.
When our order finally arrived over 2 1/2 months after ordering it, parts of the cage and part of the sheet metal drawer were bent out of shape. It was fairly straightforward to bend the cage portion into a usable shape, but I have been unable to fix the sheet metal portion of the drawer -- it's too warped. It appears to be related to shipping as the box arrived in pretty bad condition with many tears and holes.
We also have yet to receive the remaining portion of this order and it'll hit the 3-month mark this week. (I'm crossing my fingers that it will ship soon, though!)
Despite the long delay, the cage is fabulous. I knew it was a large cage based off of the specifications, but I wasn't prepared for how enormous it was once we got it set up in person.
There is so much room for our chinchillas to hop around and have fun. We would definitely recommend this cage, though hopefully you'll be able to enjoy it sooner than we were able. :)
We'd definitely recommend this cage to anybody looking for a good home for their chinchilla buddies.