I ordered a 100-foot roll of 18” wire for rabbit cages from “QualityCage.com” and received confirmation of the order on April 8, 2024. 10 days later, I received a note stating, “Our hoomans want to remind you to be patient while they are working hard to make your products. They're doing a heckin' good job but he will need the full amount of time stated on the product pages as it said on our website.”
In an E-MAIL dated April 26 (18 days after the order confirmation), I received an E-MAIL from Owner, Josh Paulson, stating, "Thank you so much for your patience. I apologize for the delay we have been behind and short handed. My current estimate is to ship this on May 6th."
In a second E-MAIL received the same day (April 26) from Josh Paulson, he states, "My apologies for the delay! (order#) 15041 is scheduled to ship on May 8th."
On the stated delivery date, May 8, I received an E-MAIL from Josh Paulson stating, We have not forgotten you! Due to a high volume of orders this month, we're experiencing some issues getting products quickly on their way. We apologize for the delay and any inconvenience this may have caused. Thank you for your patience! Your handcrafted products will be on their way soon." ... to which I immediately replied, "I doubt that the "Rabbit Cage Wire Mesh Roll - Baby Saver 18" - 100ft -14ga (order number is 15041)" is something that you actually make at your location... I assume that it is just drop-shipped from the manufacturer. In your attached note, you say that you wanted to provide me with an update... but I see no update. When should I expect to get a tracking number for Order #15041?"
After another 5 days (May 13), Mr. Paulson replied, "My apologies for the delay. Our manufacturer is running behind on the wire rolls. I have sent them an email today and will let you know what the estimated date for them to ship it to us is. Once its here we would ship to you immediately with a tracking number."
On May 20, I replied,"A week ago you said that you sent an E-MAIL to your wire supplier requesting an estimated date for the delivery of my pre-paid Order #15041 (Rabbit Cage Wire Mesh Roll - Baby Saver 18" - 100ft -14ga; ordered April 8). What was the response? (did you try calling them?)"
After 3 more days, there was no response from Mr. Paulson, so I resent the same note on May 23. Hearing nothing, I requested a 'charge back' on my Visa card which, based on the documented deficiency on the part of Mr. Paulson and "QualityCage.com" was processed immediately.
I cannot recommend Quality Cage or Mr. Josh Paulson. E-MAIL contact is the only method offered, and responses are slow, if at all. Responses are also mostly scripted, boiler-plate as evidenced by comments about "working hard to make your products" (the wire is not "made" by Quality Cage). Further, the wire roll being sold by Mr. Paulson was priced fairly, but unlike EVERY OTHER vendor of the same product, he offered FREE SHIPPING. The wire roll weighs about 60lbs and there is a significant UPS/FEDEX/USPO shipping charge by all other vendors. I suspect that Mr. Paulson, advertised this wire and then realized that he could not make a profit if it was shipped free as per his "Free shipping on orders over $49.95" offer, so simply doing nothing would eventually waste enough of my time, that I would go elsewhere after cancelling the order. He got his wish, but at least this review will live on to warn others at this site.