You have questions, we have answers!
Don't see your question listed below? Send us an email, we'll get back to you as soon as possible.
Is Powder Coating safe for my animal?
Powder Coating is the absolute best for coating a cage. It is easy to clean as well as 100% free from toxic chemicals.
Who can I contact regarding my order or QCC products?
Feel free to send us an email or message us on Facebook. We'll respond within 48 hours.
How long will it take to receive my order?
We have a current 2 week lead time for every order. Every product is had-crafted and made to order.
Do you accept custom orders?
Yes, we do! Please email your request to firstname.lastname@example.org
What shipping company does QCC use to fulfill orders?
We are currently shipping orders via FedEx. If the package is small enough, it's possible that it could ship via USPS.
How quiet is the 15" Chin Spin compared to other exercise wheels?
We gaurantee that the Chin Spin is quieter than any other exercise wheel on the market! Although you can hear your chinchilla running, the wheel makes virtually no noise at all.
Does QCC ever implement product ideas from customers?
Please send us an email if there's ever a product that you need for your chinchilla but are having trouble finding. We'd love to help you create something if we have the capabilities!
Where can I find my tracking information?
We have a current 2 week lead time for every order. Your tracking information will be sent to your email address when your order ships.
Where can I find updates about QCC?
Sign-up for our newsletter and follow us on social media to hear the latest on new product launches and more.