How long does it take to make a product?

How long before it ships?

How long does shipping take?

How much does shipping cost?

Do you offer free shipping to Hawaii and Alaska?

Do you ship internationally?

Can I have my order expedited?

Can I pay for faster shipping?

Where is my order?

I ordered a [COLOR] cage accessory, where is it?

My tracking says my package was delivered, but it isn’t here.

Custom Orders

Do you take custom orders?

How long do custom orders take?


My product arrived damaged, what do I do?

What is your return policy?

Can I cancel my order?

Animal Based Quesitons


Where can I buy a chinchilla?

Are chinchillas good pets?

How much does a chinchilla cost?

What do I feed my chinchilla?

What treats can I give my chinchilla?

How big should my chinchilla’s cage be?

Why shouldn’t I buy a chinchilla from the pet store?

How do I bathe a chinchilla?

Do I have to groom my chinchilla?

Why can’t I use plastic items for my chinchilla?

What temperature should I keep my chinchilla?

Do I need to be concerned about humidity?

I don’t have an AC unit, can I still have a chinchilla?

My AC unit broke! What do I do?

Can my chinchilla free-roam the house?