Unfortunately, we do not offer free shipping to Alaska or Hawaii. Please contact us at email@example.com or call at 844-891-6720 with your zip code and products needed and we can quote shipping and send an invoice with the total to you.
Yes. Please contact firstname.lastname@example.org or give us a call at 1-844-891-6720. Please note that we cannot ship items that are not made yet! We will try our best to get your order to you by a certain date.
Our products currently can take up to 10 business days to make. You will get a shipment notification with tracking information from us the day it ships. If you have not received your shipment notification and it has been longer than 14 business days, please contact us at email@example.com or give us a call at 1-844-891-6720.
Our newly introduced colors have to be batched all at once. Each color will be available for one month. Once we have received all of our [COLOR] orders for that month, they will be sent to the coater and shipped the first week of the following month. For instance, if you ordered our Pink cage accessories anytime in June, they would ship the 1st week in July!
First make sure no family members or roommates accepted the package without informing you (yes, this happens quite a bit). Check with your neighbors to make sure they were not delivered to them accidentally. If it cannot be located, email firstname.lastname@example.org or call us at 1-844-891-6720. We will get in touch with USPS or Fedex and try to determine what happened. If the package is suspected stolen, a police report will have to be filed.
Yes, orders may be cancelled up to the day it ships. Please let us know ASAP if you wish to cancel your order. A refund will be issued. There is no cancelling on custom orders after 24 hours. If your order has left our facility, you will have to follow the steps for a return.
Chinchillas should be purchased from a reputable breeder or adopted from a reputable rescue. Contact us at email@example.com and let us know your location. We can put you in contact with the nearest breeder or rescue we know of.
We think chinchillas are great pets but how you define a pet and your expectations of one is going to influence the answer to this question. Really you should ask yourself if a chinchilla is the right pet for you. Read our blog post about chinchillas as pets here: Are Chinchillas Good Pets?
Initially with the caging set up and cost of the chinchillas themselves, it can get pricey. The chinchilla can cost as low as $50 to as high as $400+ depending on color. Some show quality chinchillas go for much more. Monthly costs of chins are not so bad and run roughly $20-30 each month. Read more about chinchillas and their cost here: Chinchilla Costs Made Easy
When it comes to treats, think dry and simple, just like their diet. Dried flowers, herbs, rolled oats, plain cheerios, rosehips, and the occasional goji berry are all proven safe. Dried fruits like raisins are too high in sugar to be safe. Seeds and nuts are too high in fat and should also be avoided. Many commercial made chinchilla treats are loaded with seeds and sugar and will cause issues.
For the most part, the bigger the better for adult chinchillas. Chinchilla kits are delicate and safer in a smaller cage without a wheel or tall ledges. All of our caging has been designed with the input of chinchilla experts nationwide.
Most pet stores are not going to know exactly where their chinchilla came from. Things like health history will be incomplete, if there at all. Barring not knowing the history of their chins, a lot of pet store employees simply don’t know enough about chinchillas to give informed advice on their care to prospective owners. Many recommend improper care that could lead to a poor quality of life and a shortened lifespan for the chinchilla, not to mention a bereft owner left with a bad experience.
When you think of bathing a chinchilla, always think of dust. Never, ever bathe a chin with water or moisture of any kind. Because chinchilla fur is so dense, it will hold onto water, causing cold body temperature and fungal or bacterial infections to set in. To keep their fur clean and in good shape, keep up with cage cleanliness and provide a dust bath for them at least several times weekly. This should be in the form of chinchilla dust in a metal, glass, or ceramic container. Without any encouragement, chinchillas will dust themselves when provided a bath.
Not in the sense that you have to take them to get groomed. Chinchillas prime (molt or shed) dead fur periodically. You can assist this process with a metal comb and gently comb from the base of the tail to the head. Chinchillas keep their own nails trimmed, you should not trim their nails. Male chinchillas need to be checked for hair rings. For more info on hair rings please visit: https://letslovechinchillas.weebly.com/hair-rings.html
Chinchillas are chewers with a sensitive digestive system and a tendency to swallow some of what they chew. This does not make a good combination with plastic and other indigestible materials. While many plastic things are marketed for chinchillas- including litter boxes, cage trays, bath houses, and toys- there is a risk of impaction when bits of plastic are chewed and swallowed by chinchillas. Quality Cage Crafters will never offer plastic items for chinchillas.
It would be best to have a working AC before considering adding a chinchilla to the family. Unless you can guarantee a room that stays under 75oF year-round, it would be too risky to keep a chinchilla.
It’s important to keep the chinchilla as cool as possible. Temporarily you can use chinchillers taken from the freezer to provide a cool place for your chin to lay down while working to make ambient temperature cooler. If you cannot get your AC unit fixed right away, consider boarding your chinchilla with a friend or at a vet’s office until your home temperatures are stable. More info on what to do if your home temperature is too warm can be found here: https://letslovechinchillas.weebly.com/summer-warning.html
They should not be allowed to. Chinchillas will chew carpet, furniture, wall and cupboard corners, and power cords. Pretty much anything is fair game to chew on. It not only destroys a lot of your house, but is dangerous for the chinchilla. Chinchillas may be out for brief supervised periods but we do not suggest free roaming your chinchilla.