FAQ

General

Shipping

How long does it take to make a product?

How long before it ships?

How long does shipping take?

How much does shipping cost?

Do you offer free shipping to Hawaii and Alaska?

Do you ship internationally?

Can I have my order expedited?

Can I pay for faster shipping?

Where is my order?

I ordered a [COLOR] cage accessory, where is it?

My tracking says my package was delivered, but it isn’t here.

Custom Orders

Do you take custom orders?

How long do custom orders take?

Returns/Damages

My product arrived damaged, what do I do?

What is your return policy?

Can I cancel my order?

Animal Based Quesitons

Chinchilla

Where can I buy a chinchilla?

Are chinchillas good pets?

How much does a chinchilla cost?

What do I feed my chinchilla?

What treats can I give my chinchilla?

How big should my chinchilla’s cage be?

Why shouldn’t I buy a chinchilla from the pet store?

How do I bathe a chinchilla?

Do I have to groom my chinchilla?

Why can’t I use plastic items for my chinchilla?

What temperature should I keep my chinchilla?

Do I need to be concerned about humidity?

I don’t have an AC unit, can I still have a chinchilla?

My AC unit broke! What do I do?

Can my chinchilla free-roam the house?